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Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be automatically charged a cancellation fee of the cost of the appointment.


Initial assessments require full payment at the time of booking. Cancellations over 24 hrs of your appt will remain as a credit to your account that can be used on a later date. For cancellations within 24 hrs, the above cancellation policy will apply.


We are committed to protecting your privacy by following guidelines set out by the College of Physiotherapists of Ontario and the Province of Ontario. All your health information is kept secure and documents are released only with your written consent.


Tru Physiotherapy is committed to keeping patients and their loved ones safe and while still receiving the care they need. We are diligently following COVID-19 guidance provided by the Ministry of Health of Ontario. Click below to read about what we've implemented and how you can be safe during your appointment!

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