Is physiotherapy treatment for me?
If you feel as though you are limited in performing or taking part in the meaningful physical activities you wish to engage in or want to elevate your performance and abilities, physiotherapy is for you. Whether caused by a life event, pain or stiffness in any area of the body, tissue injury, weakness, deconditioning or a contributing medical diagnosis, we can work together to address these issues.
We want to get you back into doing the things you love and what makes you happy. We want to know what your goals are and work together to create a personalized plan to get you back to where you want to be. For more information on our approach and services check out our “Services” & “Approach” Pages.
Click here to learn more about our services at Tru Physiotherapy!
What parts of the body or injuries do you treat?
We take a holistic approach to healthcare, where your health is considered as a sum of all the parts of your life and your body that contribute to your issues. We use this approach with best practice evidence to treat all parts of the body and any conditions that are musculoskeletal in origin or are caused by chronic pain.
Some examples of injuries we treat (not exhaustive list):
Neck pain, shoulder impingement, rotator cuff issues, low back pain, hip and/or knee osteoarthritis, ACL/meniscus injuries, plantar fasciitis, achilles tendonitis, pre and post-operative rehabilitation and many more!
We also provide specialized services including:
Pelvic Health Physiotherapy to address issues such as incontinence, pelvic pain (vulvodynia, vagnissmus, endometriosis), pregnancy health, post-partum recovery, etc.
Vestibular Physiotherapy to address vertigo, dizziness, Meniere's disease, migraines, post-concussion syndrome, gaze stability and balance issues.
Click here to learn more about our services at Tru Physiotherapy!
What is Pelvic Health Physiotherapy?
Please see our blog post explaining pelvic health physiotherapy and our approach!
What is Vestibular Physiotherapy?
Please see our blog post explaining vestibular physiotherapy and our approach!
What should I expect from my first appointment?
At the beginning of our 1-1 session I will take a detailed history on the issue that has brought you in for treatment. This involves attentively listening to gain an understanding of all the factors impacting your health, whether they are mechanical, neurological or psychosocial. The history will inform a physical assessment to diagnose your health concern and together, we create a personalized treatment plan that takes into account your specific needs, your daily life and helps you to reach your goals moving forward.
Learn more about the Services we offer and our Approach to care here at Tru Physiotherapy!
How should I prepare ahead of my first appointment?
Ahead of your first appointment you should complete your Patient Intake Form and fill out all relevant and required fields, this includes providing any necessary imaging or notes from your doctor. Please wear clothing that is suitable and comfortable for you to wear. Areas that are to be examined with consent should be available for your physiotherapist to access.
Do you have any company policies?
Yes we do have company policies that are in full effect and apply to all patients, these can be found on the Terms & Policies page and are also outlined below. Please be sure that you understand these policies prior to booking.
Do you do direct billing to insurance companies?
We do not do direct billing to insurance companies. Payments are made directly to patients through their securely and privately stored credit card on our practice management software called Jane. After being billed at the end of our session, you will automatically receive a receipt of payment, which then can be used to make an insurance claim to your provider.
Are my treatments covered by OHIP?
We are not covered by OHIP as we are a private practice clinic. A list of OHIP funded clinics can be found on the Ontario Ministry of Health Website and eligibility for government funded physiotherapy treatment can be found on the Ontario Government Website.
Do you offer Acupuncture/Dry Needling as a part of your treatment? Does it cost more?
Yes. Our therapists are trained in dry needling acupuncture as an adjunct to their treatment plans as suited to the needs of the patient. Acupunture is not an extra cost - all treatment and assessment techniques used during a session are included in the cost of the session
Click here to learn more about our approach to care!
Do you use Manual Therapy as a part of your treatment?
Yes. Our therapists have advanced trained in manual therapy techniques through the Advanced Integrated Musculoskeletal Program with the Orthopaedic Division of the Canadian Physiotherapy Association
Click here to learn more about our approach to care!
Do I need a Doctor's referral for treatment?
You do not need a Doctor’s referral in order to be assessed or treated by a physiotherapist. Physiotherapists are diagnostic primary healthcare providers. Some insurance providers do require a Doctor’s referral for reimbursement of the cost of treatment. To make sure if this is the case for you we recommend you contact your insurance providers!
Do you accept Workplace Safety & Insurance Board (WSIB) or Motor Vehicle Accident Claims (MVA)?
No, we do not accept WSIB or MVA claims at this time.
How do I book an appointment?
To book an appointment, you can do so via Jane - our scheduling system that shows each practitioner's availability. If you are hoping to get an appointment sooner, our recommendation is that you book for the first available appointment that works for you and then add yourself to the wait list - you will be automatically contacted if an appointment comes up.
Please click here for the the step-by-step from the creators of our online booking system
If we have not connected before, please book an initial assessment to allocate enough time for us to thoroughly discuss and assess what you would like to work on in regards to your health.
How do I get to my appointment & where can I park?
You can find us at 364 Pacific Avenue, Toronto ON M6P 2R1. Please have a seat in the designated waiting areas and your practitioner will be with you at the start of your appointment.
Parking is available at the Green P just a few steps north on the east side of Pacific Ave & there is residential parking all throughout the neighbourhood.