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Looking for Answers?
Look No Further!

Here is a list of our most frequently asked questions, or FAQs and our answers!


Is physiotherapy treatment for me?

If you feel as though you are limited in performing or taking part in the meaningful physical activities you wish to engage in, physiotherapy is for you.  Whether this limitation is caused by a life event, pain or stiffness in any area of the body, tissue injury, weakness, deconditioning or a contributing medical diagnosis, we can work together to address these issues.


We want to get you back into doing the things you love and what makes you happy. We want to know what your goals are and work together to create a personalized plan to get you back to where you want to be. For more information on our approach and services check out our “Services” & “Approach” Pages. 

What parts of the body or injuries do you treat?

We take a holistic approach to healthcare, where your health is considered as a sum of all the parts of your life and your body that contribute to your issues. We use this approach with best practice evidence to treat all parts of the body and any conditions that are musculoskeletal in origin or are caused by chronic pain.

What should I expect from my first appointment?

At the beginning of our 1-1 session I will take a detailed history on the issue that has brought you in for treatment. This involves attentively listening to gain an understanding of all the factors impacting your health, whether they are mechanical, neurological or psychosocial. The history will inform a physical  assessment to diagnose your health concern and together, we create a personalized treatment plan that takes into account your specific needs, your daily life and helps you to reach your goals moving forward. If you would like to learn more about the Services we offer and our Approach click the links!

How should I prepare ahead of my first appointment?

Ahead of your first appointment you should complete your Patient Intake Form and fill out all relevant and required fields, this includes providing any necessary imaging or notes from your doctor. Please wear clothing that is suitable and comfortable for you to wear. Areas that are to be examined with consent should be available for your physiotherapist to access.

Do you do direct billing to insurance companies?

We do not do direct billing to insurance companies. Payments are made directly to patients through their securely and privately stored credit card on our practice management software called Jane. After being billed at the end of our session, you will automatically receive a receipt of payment, which then can be used to make an insurance claim to your provider.

Are my treatments covered by OHIP?

We do not accept OHIP as we are a private practice clinic. A list of OHIP funded clinics can be found on the Ontario Ministry of Health Website and eligibility for government funded physiotherapy treatment can be found on the Ontario Government Website.

Does acupuncture/dry needling cost more?

No, all treatment and assessment techniques used during a session are included in the cost of the session.

Do I need a Doctor's referral for treatment?

You do not need a Doctor’s referral in order to be assessed or treated by a physiotherapist. Physiotherapists are diagnostic primary healthcare providers. Some insurance providers do require a Doctor’s referral for reimbursement of the cost of treatment. To make sure if this is the case for you we recommend you contact your insurance providers!

Do you accept Workplace Safety & Insurance Board (WSIB) or Motor Vehicle Accident Claims (MVA)?

No, we currently do now accept WSIB or MVA claims.

How do I book an appointment?

To book an appointment, you can do so via Jane. This is our scheduling system which shows my full availability. Please know that although my schedule can become quite full, My recommendation would be to book the earliest appointment that works for you and then also add yourself to the waitlist as the schedule does often turn over and this is what I use as a reference on who to contact if a slot opens up earlier than your scheduled appointment. 


If you would like to refer to the step-by-step that we have outlined on the “Book an Appointment” section of the “Contact Us” page. Or you refer to the step-by-step from the creators of our online booking system click here!

If we have not connected before, please book an initial assessment to allocate enough time for us to thoroughly discuss and assess what you would like to work on in regards to your health.

How do I get to my appointment?

Tru Physiotherapy is located at 258 Annette Street, M6P1R1.








It is off of the back of a residential space. When approaching the clinic you will see a Tru Physiotherapy sign on the West corner of the porch, follow the west side of the house to the seating area. Here you will see a sign on the steps up to the clinic door telling you to hold tight while Devonna is finishing up with another patient/cleaning the room or a sign telling you that the room is ready and you can come right in!

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